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Travel Information

Security | Immigration | Customs | Transit | Travel Tips | Useful Info

Security

The safety and security of our passengers is always the highest priorit. In the interest of safety and security, all baggage must pass through X-ray machines and we courteously carried out hand searches of bags and passengers, especially where passengers are using wheelchair, since the metal construction of the chair will automatically set-off our metal detecting machines.

Also we strongly advise that these rules are adhered to:

  • Passengers should never leave baggage or trolleys unattended
  • All passengers should adequately secure their baggage
  • Don’t look after or check-in baggage for someone else
  • Don’t carry anything into an aircraft for someone else
  • Keep electrical or electronic goods to a minimum
  • Don’t gift-wrap presents these are checked by Security or Customs

Rescue & Fire Fighting Operations

As additional safety measures, the Ghana Airports Company Ltd. has a world-class Rescue and Fire Fighting Service (RFFS). This unit is equipped & trained for any kinds of emergency, whether structural or aircraft within the airport and its environs.

To maintain an efficient and well-trained team, the RFFS offers Rescue & Fire Training courses for both local and foreign participants within the African sub-region.

Immigration

Visas/Entry Requirements for Ghana

All visitors to Ghana must be in possession of a valid passport or legal travel documents to present to the immigrations offices at the Arrival Gates, which is the first port of entry.

ECOWAS nationals and those of other countries with which the Government of Ghana has specific bilateral agreements, are exempted.All other visitors must have valid entry visas.

In the case of Commonwealth nationals, entry permits can be issued by a Ghanaian Diplomatic mission or consulate abroad. It takes a minimum of four (4) working days to process an application submitted at the counter of any Ghanaian Embassy or Consulate and ten (10) working days for postal applications

To apply for a visa, please use our locator to locate the Embassy or Consulate nearest to you.

Customs

The following goods may be imported into Ghana by persons aged 16 and over without incurring customs duty:

• 1.1 l of spirits or 1.1l of wine.

• 284 ml of perfume.

Note: Duty must be paid on gifts. Those wishing to export handicrafts and antiques not exempt must obtain a certificate from the Museums and Monuments Board; these are available from the main craft centre or the National Museum.

Prohibited Imports

Animals, firearms, ammunition and explosives.

Transit & Connections

KIA - Kotoka International Airport, has a fully air-conditioned Transit Hall, located on the upper concourse of the Arrivals Hall. To take the stress out of traveling all transit passengers are able to make all the necessary connecting flight arrangements.

AHS Menzies is the passenger – handling agent for all airlines and have a service desk in the lounge for transit passengers. Transit passengers have access to the Duty Free shops and the dining gallery at the departure lounge.

With the availability of WiFi, you now have the convenience of catching up on some work, news or even sharing emails with family while you wait for your connecting flights to other parts of the sub-region and beyond.

Travel Tips

Tips for a Comfortable Flight

For your own comfort try and travel light. Wear loose clothing and elasticized stockings made of natural fiber. Increase your normal intake of water and only if need be drink alcohol but in moderation. Use moisturizing cream to keep your skin from drying out. Take off shoes in the plane to prevent your feet from swelling up or wear shoes that will cope with expanding ankles.

Avoid heavy meals during the flight

Short walks once every two hours are excellent for circulation. Try to touch your toes when waiting in the aisle to stretch your hamstrings. On arrival at your destination, have a hot shower or a relaxing bath. On arrival a quick jog, brisk walk, or a vigorous scrub will help stimulate your circulation.

In-Flight Health Tips

We want to make your travel experience a positive one. The following tips are intended to help you relax and enjoy your flight and arrive at your destination with a minimum of stress.

If you are concerned about your health while traveling or have any special health care needs, consult your personal physician for specific advice. Tips for Healthy Travel Long distance travel can be tiring.

Following these tips can reduce the stress and fatigue that may occur with long-distance travel and lessen the jet lag that may result from crossing time zones on your journey:

  • Wear comfortable clothing and shoes.
  • Get a good night's sleep before your trip.
  • Rest as much as possible during the flight.
  • While away, get as many hours of sleep every day as you normally would.
  • Taking short naps will refresh you as you adjust to the new time zone.
  • Drink plenty of water before and during the flight to stay hydrated.
  • Eat light meals during your flight. Avoid caffeinated beverages and alcohol.
  • Perform the gentle stretches as seen below and walk when possible.

Perform the gentle stretches as seen below and walk when possible. Exercises These gentle exercises, which you can carry out easily during your flight, will help blood circulation and reduce any tiredness or stiffness that may result from sitting in one place for several hours. Check with your doctor first if you have any health conditions, which might be adversely affected by exercise.

Useful Info

Airport Information and meeting points

Kotoka International Airport has an Information and Customer Service points to deal with enquires and give advice about the services and facilities at the airport. The Ghana Tourist Board desk in the Arrivals Hall also provides tourist information to travelers.

Bureau de change

A bureau de change is located within the Arrivals Baggage Reclaim Hall for the smooth facilitation of foreign/local currency transactions.

Business Services

A Business Centre operated by M&J services passengers and visitors at the Domestic Terminal. It provides telephone, fax, secretarial services and photocopying. There are also public telephone booths which accept Ghana Telecom or Westel phone cards for both domestic and international calls. These are located at several points at the Arrivals and Departures. Cards can be purchase from the post office and Retail shops.

Eating and Drinking

There are a number of restaurants outside of the main terminal building including the notable Landing Restaurant, Aerostar & Twinsti Restaurants. Once checked-in, you will find the Dufry shop - for your last minute duty-free shopping, a dinning gallery (Muttini Bacchi), a bar

Fast Track

Fast Track provides a priority route through the Airport. Immigration for first and business class travelers for departures and arrivals.

Help points

Passenger Help Points can be found at various Information Desks and Customer Service Posts or office on Ext. 1289. Porter services, wheelchair assistance and other special needs can be provided.

Lost and found Baggage

If left luggage is found, it is sent to Lost & Found Office, which is located in the Arrivals Hall. It operates a 24hrs service 7 days a week.

Passengers whose checked baggage is short landed should report to the Lost & Found desk.

Medical Services

First Aids kits are located at vantage points at the Terminal. For assistance passengers should contact the Information Desk or Customer Service personnel on +233-21-761009 Ext. 1283 or 1289 respectively. A Clinic is situated 500meters from the terminal. Medical care and travel immunization services are provided 24r hrs daily.

Police

They are situated on the airport perimeter road about 1km from the Terminal. They are available on telephone +233-21-777592.

Trolleys

Self-help baggage trolleys can be found in baggage reclaim hall and departure drop-off zone and available for passengers' use free of charge.

Shopping and Duty Free

Located on the first floor at the Departure Lounge. Available to passengers departing on international flights and transit passengers. Duty –free shops operated by Dufry/GTDC offer a wide variety of both local and foreign quality goods at competitive prices.

Travelers’ Welfare

Personnel from Customer Service, easily identified by tags, offer assistance to passengers who are faced with problems at the airport. Their offices are located just after the Immigration Booths in the Arrival Hall and next to the Information Desk at the Departure Hall.

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