Airport Information and meeting points

Kotoka International Airport has an Information and Customer Service  points to deal with enquires and give advice about the services and facilities at the airport. The Ghana Tourist Board desk in the Arrivals Hall also provides tourist information to travelers.

Bureau de change

A bureau de change is located within the Arrivals Baggage Reclaim Hall for the smooth facilitation of foreign/local currency transactions.

Business Services

A Business Centre operated by M&J services passengers and visitors at the Domestic Terminal. It provides telephone, fax, secretarial services and photocopying. There are also public telephone booths which accept Ghana Telecom or Westel phone cards for both domestic and international calls. These are located at several points at the Arrivals and Departures. Cards can be purchase from the post office and Retail shops.

Eating and Drinking

There are a number of restaurants outside of the main terminal building including the notable Landing Restaurant, Aerostar & Twinsti Restaurants. Once checked-in, you will find the Dufry shop - for your last minute duty-free shopping, a dinning gallery (Muttini Bacchi), a bar

Fast Track

Fast Track provides a priority route through the Airport. Immigration for first and business class travelers for departures and arrivals.

Help points

Passenger Help Points can be found at various Information Desks and Customer Service Posts or office on Ext. 1289. Porter services, wheelchair assistance and other special needs can be provided.

Lost and found Baggage

If left luggage is found, it is sent to Lost & Found Office, which is located in the Arrivals Hall. It operates a 24hrs service 7 days a week. Passengers whose checked baggage is short landed should report to the Lost & Found desk.

Medical Services

First Aids kits are located at vantage points at the Terminal. For assistance passengers should contact the Information Desk or Customer Service personnel on +233-21-761009 Ext. 1283 or 1289 respectively. A Clinic is situated 500meters from the terminal. Medical care and travel immunization services are provided 24r hrs daily.

Police

They are situated on the airport perimeter road about 1km from the Terminal. They are available on telephone +233-21-777592.

Trolleys

Self-help baggage trolleys can be found in baggage reclaim hall and departure drop-off zone and available for passengers' use free of charge.

Shopping and Duty Free

Located on the first floor at the Departure Lounge. Available to passengers departing on international flights and transit passengers. Duty –free shops operated by Dufry/GTDC offer a wide variety of both local and foreign quality goods at competitive prices.

Travelers’ Welfare

Personnel from Customer Service, easily identified by tags, offer assistance to passengers who are faced with problems at the airport. Their offices are located just after the Immigration Booths in the Arrival Hall and next to the Information Desk at the Departure Hall.